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Privacy Policy

How we protect and use your personal information

Driver Guardian Limited and Driver Guardian Rescue Limited ("we" or "us") are committed to protecting and respecting your privacy. We believe it is important to be transparent about what information we collect about you, why we collect it, and how we use it.

We only collect personal data about our clients and members in connection with products and services they have purchased or enquired about. This is to allow you to manage your policy or membership, and for us to contact you regarding administrative or service matters.

This policy (together with our terms of use and any other documents referred to within it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By registering with us and creating an account at www.driverguardian.co.uk you will be asked to consent to our privacy policy and terms and conditions.

Data Controllers

For the purpose of the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, the data controllers are:

  • Driver Guardian Limited, 1 Slaidburn Crescent, Marshside, Southport, Merseyside, PR9 9YF
  • Driver Guardian Rescue Limited, 1 Slaidburn Crescent, Marshside, Southport, Merseyside, PR9 9YF

Both companies are registered with the Information Commissioner's Office (ICO) as Data Controllers.

Our appointed Data Protection Officer is Gareth Halsall, who can be contacted on 01704 225588 or at info@driverguardian.co.uk.

What Personal Data We Collect

Information You Give Us

You may give us information about you by filling in forms on our site at www.driverguardian.co.uk, or by corresponding with us by phone, email or in writing. This includes information you provide when you register to use our site, purchase a policy or membership, or when you report a problem with our site. The information you give us may include, but is not limited to, your name, address, email address, phone number, and financial information (collectively "your personal data").

Information We Collect About You

With regard to each of your visits to our site we may automatically collect the following:

  • Technical information — including IP address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
  • Information about your visit — including full URL clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks and mouse-overs); and methods used to browse away from the page

Information We Receive From Other Sources

We work closely with third parties (including business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.

How We Use Your Personal Data

Information You Give To Us

We use this information to:

  • Carry out our obligations arising from any contracts entered into between you and us and to provide you with the products and services you request
  • Provide you with information about other products and services we offer that are similar to those you have already purchased or enquired about
  • Notify you about changes to our services
  • Ensure that content from our site is presented in the most effective manner for you

We will conduct a bi-annual review of the personal data we hold about you. Should you not renew a policy or membership with us, we will contact you to ask whether you wish us to remove your personal data.

If you wish to withdraw your consent to the use of your personal data, please contact us at info@driverguardian.co.uk.

Information We Collect About You

We use this information to:

  • Allow us to manage your policy or membership effectively
  • Administer our site and for internal operations including troubleshooting, data analysis, testing, research, and statistical purposes
  • Improve our site to ensure content is presented effectively
  • Allow you to participate in interactive features of our service
  • Keep our site safe and secure
  • Measure the effectiveness of advertising we serve and deliver relevant advertising to you

Information We Receive From Other Sources

We may combine this information with information you give to us and information we collect about you, and use it for the purposes set out above.

Retention of Your Personal Data

We take appropriate measures to ensure that personal data is kept secure and is retained only for as long as is necessary for the purpose for which it is used, in compliance with UK GDPR and the Data Protection Act 2018.

If your personal details change, or if you have any queries about how we use your personal data, please contact us at info@driverguardian.co.uk or write to us at the address above.

Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you (a Subject Access Request)
  • Request correction of inaccurate personal data
  • Request erasure of your personal data in certain circumstances
  • Object to or restrict processing of your personal data
  • Data portability in certain circumstances

To exercise any of these rights, please contact us at info@driverguardian.co.uk or write to us at Driver Guardian, 1 Slaidburn Crescent, Marshside, Southport, PR9 9YF. Subject Access Requests will be responded to within one calendar month of receipt, free of charge. If we find any inaccuracies in the data we hold, we will delete or correct it promptly.

You also have the right to ask us not to process your personal data for marketing purposes at any time by contacting us at info@driverguardian.co.uk.

Cookies

Our website uses cookies to distinguish you from other users and to improve your experience when browsing. A cookie is a small file of letters and numbers stored on your browser or device. We use the following types of cookies:

Strictly Necessary Cookies

— required for the operation of our website, such as enabling you to log into secure areas or use our services

Analytical/Performance Cookies

— allow us to recognise and count visitors and understand how they move around our site, helping us improve how it works

Functionality Cookies

— used to recognise you when you return to our site, enabling us to personalise content and remember your preferences

Targeting Cookies

— record your visit to our website, the pages you have visited and the links you have followed, to make our site and advertising more relevant to your interests

You can block cookies by adjusting your browser settings. Please note that blocking all cookies may prevent you from accessing all or parts of our site.

Disclosure of Information

We may share your personal data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you
  • Advertisers and advertising networks that require data to select and serve relevant adverts. We do not disclose information about identifiable individuals to our advertisers, but we may provide aggregate information about our users
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site

We may disclose your personal data to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer
  • If either Driver Guardian company or substantially all of its assets are acquired by a third party, in which case personal data held about customers will be one of the transferred assets
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to enforce or apply our terms of use; or to protect the rights, property or safety of Driver Guardian, our customers or others

Where We Store Your Personal Data

The data we collect from you may be transferred to, and stored at, a destination outside the UK or European Economic Area ("EEA"). It may also be processed by staff operating outside the UK or EEA who work for us or one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. Please do not share your password with anyone.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Changes to This Policy

Any changes we make to this privacy policy will be posted on this page and, where appropriate, we will notify you by email. Please check back regularly to see any updates.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@driverguardian.co.uk or in writing to Driver Guardian, 1 Slaidburn Crescent, Marshside, Southport, PR9 9YF.

Acceptable Use Policy

This acceptable use policy sets out the terms under which you may access our website at www.driverguardian.co.uk and applies to all users and visitors.

Prohibited Uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation
  • In any way that is unlawful or fraudulent
  • For the purpose of harming or attempting to harm minors in any way
  • To send, upload, download or use any material which does not comply with our content standards
  • To transmit unsolicited or unauthorised advertising or promotional material (spam)
  • To knowingly transmit data or upload material containing viruses, Trojan horses, worms, spyware, adware or any other harmful programs

Your Agreement

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site
  • Not to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, or any software used in the provision of our site

Content Standards

Any material you contribute to our site must be accurate, genuinely held where it states opinions, and comply with applicable law. Contributions must not contain defamatory, obscene, offensive, hateful or inflammatory material; promote sexually explicit material or violence; promote discrimination; infringe copyrights or trademarks; be deceptive; or advocate unlawful acts.

Suspension and Termination

Failure to comply with this acceptable use policy constitutes a material breach of our terms of use and may result in immediate or permanent withdrawal of your right to use our site, removal of posted material, issue of a warning, legal proceedings, or disclosure of information to law enforcement authorities as we reasonably feel is necessary.

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